While for the outputs, I’m seeing the differences in availability of data, clinical results, and consumer experience. On the inputs side, the differences are in the business model, tech stack, and staffing model. I see the difference most starkly in terms of inputs and outputs. Of course, then I also see fee-for-service (FFS) establishment medicine hastily taping telemedicine to its head. I see digital-first companies providing care with incredible, off-the-chart results and patient-friendly experiences. Countless medical centers are claiming the digital health mantle today, but look far more like the PC with the dangling camera than the true Mac experience we see with virtual first care companies. In particular, there’s a moment where the young Mac describes its native, in-built camera after watching the PC hastily attach a camera to its head with duct tape. And rewatching them, I’m suddenly aware that healthcare may be having its Mac vs PC moment.
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